FAQ (Frequently Asked Questions)1. Questions before
quotationA. Would you make ice from seawater, saltwater or
freshwater?B. Where and when would the machine be installed
roughly?The ambient temperature and water inlet temperature?C.
What's the power supply?D. What is the application of the flake ice
produced?E. Which cooling mode would you prefer to? Water or air
,Evaporative cooling?2. Installation & commissioningA. Installed by
customers according to the manuals, online instructions and live
video conference of ICESTA.B. Installed by ICESTA engineers.a.
ICESTA would arrange 1~3 engineers based on the projects to the
installation sites for the final supervision of allinstallations
and commissioning.b. Customers need to provide local accommodation
and round-trip ticket for our engineers and pay for the
commissions. US Dollars100 per engineer per day.c. Power, water,
installation tools and spare parts need to be ready before ICESTA
engineers arrive.3. Warranty & Technical supportA. 1 year after
Bill of Lading date.B. Any failure occurred within the period due
to our responsibility, ICESTA will supply the spare parts for
free.C.ICESTA provide full technical support and training courses
after equipment installation and commissioning.C. Permanent
technical support & consultation all life long for the machines.D.
Over 25 engineers for instant after-sale services and more than 15
are available for serving overseas.365 days X 7 X 24 hours phone /
EMAIL assistance4. Failure Claim proceduresa. Detailed written
failure description is required by fax or by mail, indicating the
relevant equipment information and detailed description of
failure.b. Relevant pictures are required for failure
confirmation.c. ICESTA engineering and after-sales service team
will check and form a diagnosis report.d. Further trouble-shooting
solutions will be offered to customers within 24 hours after
receiving the written description and pictures/* March 10, 2023
17:59:20 */!function(){function s(e,r){var
a,o={};try{e&&e.split(",").forEach(function(e,t){e&&(a=e.match(/(.*?):(.*)$/))&&1
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